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If Roku Freezes Try This

Update Nov 25, 2014: I’ve owned the Roku for some time now and it does freeze occasionally. It’s very frustrating and one wants to believe that the Roku box has gone bonkers! I just followed the procedure and my remote started working again. Do not fret, because it took me several tries this time. I just unplugged Roku box each time.

My new Roku media player arrived in the mail and I was in a state of bliss. Finally, another electronic gadget to render the man cave complete. You know the routine. Unbox. Never read instructions. High expectations. No patience. Internet TV not happening this time. Ouch. Roku remote control won’t work I guess. Now I need anger management! Somebody please help me!

No need to panic. The Roku Remote Control (with purple tag) has a secret panic button. Seriously folks. Pull the plastic cover in the back of remote, and you’ll see a little button. The Roku guys call it a ‘pairing’ button. You must ‘pair’ the remote with the Roku player that plugs into a wall outlet. Press the panic button and hold please! (Note: My other Roku player played fine right out of the box, with no need of pairing.)

But, be sure to unplug the Roku player for approximately 5 to 15 seconds and plug into wall socket. Then push the panic button and hold for 5 seconds. Here are a few items to check. Make sure the little plug inserted into the Roku player is properly secured.

***** Your Android, iPhone, iPad, iPod, etc. will effectively function as a remote control with Roku player. There’s an app for that.

If Roku Remote Isn’t Functioning

1. Point the remote directly at your Roku player.
2. Try moving closer to your player.
3. Make sure the batteries are working and inserted properly.
4. Make sure the front of player isn’t obstructed.
5. If the status light on the front of your player flashes once each time you press a remote button, the problem is not with the remote.

Take a sip of your favorite beverage. Inhale, then exhale. Repeat after me. I will not get angry. I will not run to the post office and ship this thing back immediately. I will not panic. Okay. Smooth sailing from here. Here’s the Roku Guide so you can browse the Roku channels. Enjoy.


Solution. Prepare For Warp Drive!

1. Unplug Roku player from wall outlet.
2. Wait 5 to 10 seconds. Plug Roku player back into wall outlet. Roku logo will bounce on TV screen. This is normal.
3. Remove plastic cover (battery door) from back of Roku remote control. It has a latch to press.
4. Insert batteries properly. Smooth bottom, or battery negative goes against the big spring. Positive post touches a small coil.
5. Press and hold the pairing button inside the battery compartment for 3 to 5 seconds.
6. Wait about 10 seconds for remote LED to stop flashing.
7. Try Roku remote again. It should work.
8. Smile.
9. Take family out to dinner. Go shopping afterwards.
10. Return home. Play with Roku as often as recommended.


24 Responses

  1. THEA

    Thank you for saving our weekend!

  2. Bri

    There is no panic button

  3. Eric Wenger

    Thanks so much! This worked on my frozen Roku 3 like magic! Very much appreciated!!!!

  4. GwenEllyn

    Hmm. Now nothing works!

  5. Susan

    Thanks! This worked really well.

  6. Cassandra

    You just saved my sanity! My Roku stick was fried, but I still had the remote, cord, and wall plug, so I bought a replacement stick only on eBay. I figured some screen would show up saying the remote wasn’t configured, or something, but I was sure there was a way to make it work, because replacement remotes are sold all the time.

    Anywho, I would have never known there was a pairing button without your site coming up in my search, and it worked like a charm. THANK YOU!!!!

  7. Mikee

    Check the batteries? That is your solution to this piece of crap called a Roku box freezing constantly? How much did Roku pay you to write this shilltastic garbage?

  8. adelarogers

    Jeez! Some of you commenters need to calm the heck down! I’d hate to have you around in the face of adversity. People like you are the reason we have so much war in the world.

    1. Frank

      If you want to pay for something and not have it work as it’s advertised, that’s your prerogative. Personally I agree with Mikee, who, btw was the only negative comment here so I’m not clear what you chose to open your comment with “Jeez! Some of you commenters need to calm the heck down!”

      I’m now staring at a frozen Roku screen and it’s only on the menu! I can’t even get it to start playing a video. This IS a piece of junk.

  9. Lynne

    Best laugh ever! Love the assessment of yourself. I’m your long lost twin I guess. You took all the pain away….so funny, and remembering back to yesterday, me kicking boxes around the living room, making up new profane words just for the fun of it. Today…all is peaceful………………Lynne

  10. Shirley

    I have the Roku stick. Pulled the stick out for 15 seconds. It works again! Thank you.

  11. Preston

    There is no button, panic or otherwise, inside the battery compartment. Unplugging and plugging in again seems like a pretty commonsense answer to me. Thanks though. Any other suggestions?

  12. michelle

    I am having problems getting my roku to work. It was freezing up this morning, so I had to unplug and I also read to pair the remote with it. so, I did. now my remote won’t go anywhere. I can’t get it to do anything. What do I do?

  13. Samanthacary

    You may call on 18005852494 for support on Roku.

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  15. Sandra

    What button are you talking to press ?

  16. Jeanette

    It freezes whenever I pause a show. Is this normal?. I have to unplug the power cord to get it to reset

  17. I pressed the reset button where the battery goes, and it worked. Mine was freezing up.

    Pressed reset button on roku where the batteries go, it Worked!

  18. The_Dallas_Acro_Yogi

    Yay! The panic button worked!!! Thank you

  19. Carol

    Panic button worked great. Thks

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  21. Myrna

    Wow!!! Thank you!!

  22. Jean

    THANKS! It worked!

  23. marvin baumhor

    i have reset unpluged pressed button on inside remote nothing works

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